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518-580-5490 Store Hours / Contact Us
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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Shipping Policies

Skidmore Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Returns

General Information

All returns and exchanges require the original Skidmore Shop sales receipt.
All merchandise must be in the original condition, including all the original packaging intact. Refunds will be given in the same manner as the payment of the original purchase. Returns and exchanges of non-textbook merchandise will be accepted within 15 days of the purchase date. Online purchases need to contact the Skidmore Shop for a return authorization within 15 days of receipt of their order.

Art kits, dissecting kits, all metals/silver, welding supplies, and special order items are non-refundable.

Defective merchandise will be replaced for the same item if returned within 30 days of purchase. A $10 order restocking fee will be charged for merchandise and textbook orders that are held for pick up and have not been claimed within 15 days of order fulfillment.

Textbook Returns

All returns and exchanges require the original Skidmore Shop sales receipt. Books must be in original condition, (new if new), with access code/CD/workbook if applicable. Some exclusions may apply. Refunds are issued in the same tender as purchased (cash/credit card/Skidmore Card).
Defective books will be exchanged.

Apple Inc. Information

All returns and exchanges require the original Skidmore Shop sales receipt. All merchandise must be in the original, unmarked packaging including any accessories, manuals, and documentation. Returns and exchanges of all unopened Apple Inc. products must be completed within 7 days of purchase.

We do not permit returns on Apple gift cards, cables, adapters, and opened packages.

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Contact Support

Contact us anytime with questions or concerns via email at: skidmoreshop@skidmore.edu. You can also contact our customer service department at: 518-580-5490.

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Our support staff will respond within 24 hours.

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