Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!
Customer Service
Shipping Policies
Skidmore Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
Most orders are shipped via UPS. After the order has been processed, ground shipping may take 4 or more business days to arrive. If you need the order sooner, expedited arrives in 2-3 business days. During August or December, delivery time may take longer.
Some items are available for in-store pickup only. This includes most electronic items, art papers, and health and beauty items.
We do not ship internationally.
Returns
General Information
All returns and exchanges require the original Skidmore Shop sales receipt.
All merchandise must be in the original condition, including all the original packaging intact.
Refunds will be given in the same manner as the payment of the original purchase.
Returns and exchanges of non-textbook merchandise will be accepted within 15 days of the purchase date. Online purchases need to contact the Skidmore Shop for a return authorization within 15 days of receipt of their order.
Jewelry and metal supplies, health and beauty items, and opened electronics are non-refundable.
Defective merchandise will be replaced for the same item if returned within 30 days of purchase. A $10 order restocking fee will be charged for merchandise and textbook orders that are held for pick up and have not been claimed within 15 days of order fulfillment.
Textbook Returns
To return textbooks please see our course material provider’s policy at https://skidmore.vitalsource.com
Textbook Buyback
Students interested in receiving cash back for their textbooks are able to participate in our buyback event held at the end of each semster. Please note that this buyback event is NOT a part of our return process and is hosted by a third party vendor. Books can also be sold to HokuBook (opens in a new tab) at any time of year.
Apple Inc. Information
All returns and exchanges require the original Skidmore Shop sales receipt. All Apple Inc. products must be in the original packaging, unopened and unmarked. Returns and exchanges of all unopened Apple Inc. products must be completed within 7 days of purchase
Apple gift cards and opened packages are not returnable.